Client's Situation
Real estate negotiations for transactions taking too long, deals for space closing late with cost overruns and operational ramifications, space not most suitable, staff overwhelmed
Our Objective
Gain consensus of service needs, determine the reasons for performance breakdown, redesign processes and recommend full set of capability changes.
What we did
- Determined space service needs of client business units
- Developed strategic transaction management vision
- Understood the current issues through process analysis with operational staff, real estate brokers, and external service providers
- Found root causes of observed issues
- Recommended process and capability changes
- Assessed cultural readiness, developed a change plan, coached incumbent staff
Results
- Real estate processes redesigned
- Agreements with external service providers renegotiated and contracts modified
- Roles and responsibilities adjusted and clarified
- Higher workloads achieved with existing staff
Samples Deliverables
Strategic Intent
Process Architecture
(Non-Client data for illustration only)
