New Corporate Strategy and Change Program Implementation

Improve service to 1.5 million people, through 18 private operating companies, 53 municipalities, 5 public operating organizations and 15 non-profit agencies without increased government funding

Identify where to invest scarce resources to transform current operations and meet growing transit needs and expectations better leveraging corporate assets and facilities.

• Conducted significant stakeholder analysis and established multi-tiered collaborations among all parties involved in delivering transit service, managing operations, optimizing physical assets and governance over performance and change.
• Provided the methods and led a series of collaborative workshops involving over a hundred province-wide delegates to design the processes and capabilities required to significantly change the ways of working for transit.

• An aligned business capability transformation program has led to new funding approaches and priorities for a significantly lower investment than was foreseen. The initiatives defined in this program are now underway according to a five year roadmap.
• Instead of spending $50 million on the wrong kinds of technology, which was originally anticipated, the client is now investing $25 million to acquire value-creating infrastructure and optimize the effectiveness, efficiency and quality of their business processes.