I consider myself very fortunate in my line of business to have met a lot of very talented people, people who truly care about the business they’re in and the goals that the company collectively is trying to achieve. These are the people who get assigned to important projects, get invited to most of the…
I have found that the word “process” can have a very polarizing effect on people. There are those who like to follow a process and feel lost when one is not clearly defined for them, and there are those who feel unreasonably bound by the process, and generally dislike having to conform to it. I…
Our recent article on how we, as process professionals, can fundementaly change our designs to better engage Millennials was featured in the Huffington Post Business blog. For many of us who has been in the workforce for an extensive period of time and inherited cubicle workspaces and 9 to 5 jobs – movies and articles about fresh…
Just Published an article in collaboration with Doug Kirkpatrick, US Partner at NuFocus Strategic Group. The article was featured in the Huffington Post Business blog. All around us, we are witnessing a rapid disruption of traditional business models. The shift is from fierce individual competitors to those that feature multiple partners playing nicely together in a shared value network…
Roger Burlton, President of Process Renewal Group, gives a broad perspective on BPM as he discusses where BPM’s roots lie, how BPM has evolved, what BPM as a management discipline is really all about, the sweeping changes BPM will introduce and what companies must do to position themselves for success as the BPM movement continues…
Introduction This article will outline the steps organizations must take to establish a business architecture to ensure that their bold statements of strategic direction are realized through the mechanism of business processes and business capabilities. In my view, the prime role of Business Architecture is to assure that the various developed capabilities are optimized and…
Introduction Organizations everywhere want to perform better! Increasing customer demands, regulation and pressure on costs make organizations strive to work smarter. And if it is about working smarter, Lean is often THE hype they jump on. Who can resist the Lean promises of lower costs and higher quality? So it’s logical that more and more…
Rationale for this Article I was asked to write a new article recently. I thought hard about what the message should be then I had an inspiration. I had just gone through a poor service experience and immediately started to analyze what caused it to be poor, as I usually do (it’s an occupational hazard).…
Rationale for this Article Two months ago I wrote an article about the screw ups that happened to derail the end-to-end process of getting a passport renewed. I vowed at that time to keep telling my personal stories whenever I had a new experience that made me think about processes that could be better. A…
The Challenge There has been a lot of buzz lately about where business processes fit when it comes to the capability of organizations to perform as they would like. Some say that business processes are needed to support already defined capabilities at a detailed level and some say that capabilities of various types are needed…