Business Process Management Assessment and Benchmarking

The organisation struggled to integrate and coordinate efforts across multiple functional departments and business units. Improving and optimizing processes with an end-to-end perspective was difficult.

• Understand current organisational Business Process Management capability
• Assess organisational acceptance and appetite for process-based improvements
• Compare it’s capability to the other retailers to gage competitive advantage
• Create sustainable efficiency to meet ever increasing cost control challenges

• Interviewed executive stakeholders to understand vision, goals and current level of support
• Studied current level of business knowledge by reviewing existing artifacts (architectures, designs, requirements, etc.)
• Surveyed usage of process-related tools by departments throughout organisation
• Reviewed Project Management and Change Management practices
• Interviewed and observed Process and Business Analysts
• Performed cultural assessment to understand current behaviours related to process work

• Feasibility of achieving desired BPM goals
• BPM structural and cultural assessment
• Recommendations in what BPM capabilities to invest
• Realistic roadmap to address the gaps